Next Level You with Emma Sills – Membership Terms & Conditions

The core ethos of Emma Sills Coaching Ltd is to empower you through education, guidance, and support to help you take ownership of your health, fitness, and wellbeing. We believe in clear communication and transparency, and part of that commitment is setting out clearly how our services are delivered.
If you are planning to join Next Level You (“the Membership”), you must read these terms and conditions in full prior to purchasing.

Membership Terms: Key Details

The terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by Emma Sills Coaching Ltd. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Emma Sills Coaching Ltd (“we”, “our” or “us”) provide services to you, as purchaser of the membership. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.

 

Membership Outline

Next Level You is a membership platform for women who want to improve their health through education, guidance, and support in relation to training, nutrition, and mindset to help you work towards your personal health and wellbeing goals.  The membership is an ongoing commitment where you can get regular support and guidance. 

​

Membership Specifics

There are six elements to the membership:

1. Weekly Training Programme

2. Nutritional Guidance

3. Weekly Online Check-ins

4. Monthly Discovery Sessions

5. Monthly Mindset Workshops

6. Access to Guest Expert Sessions

​

Weekly Training 

The weekly training programme is designed based on the information you provide, including your completed health questionnaire. The programme will be delivered via MyPTHub and reviewed weekly, with check-ins used to make necessary adjustments where appropriate.
You should only participate in the training if you feel fit, well, and physically able to do so on the day. It is your responsibility to modify or pause training if you experience illness, injury, or discomfort, and to seek appropriate medical advice where required.

​

Nutritional Guidance

Nutritional guidance is provided based on the information you supply, including your completed health questionnaire and onboarding information. Guidance will be shared inside the nutrition area in MyPTHub and may be reviewed during regular check-ins, with adjustments made where appropriate.
All nutritional guidance is educational in nature and is intended to support healthy lifestyle habits. You are responsible for implementing the guidance in a way that is appropriate for your individual needs, health status, and circumstances, and should only follow the guidance if you feel it is suitable for you at the time.

​

Weekly Online Check-ins

Weekly online check-ins take place inside MyPTHub. You will be asked to submit relevant progress information, including measurements and reflections on how you have got on that week.
Check-ins allow you to communicate directly with your Coach Emma Sills to receive guidance, feedback, and support, and to ask questions related to your training and nutritional guidance. Responses will be provided within a reasonable timeframe and are intended to support ongoing progress rather than replace medical or clinical advice.

​

Monthly Discovery Sessions

Monthly 1:1 Discovery Sessions are private sessions held via Zoom with your Coach Emma Sills. These sessions provide dedicated time to review what is working, assess progress, refine your plan, and support ongoing development throughout the programme.
Sessions are scheduled monthly and are intended for coaching, guidance, and strategic support. They do not replace medical, therapeutic, or clinical advice.

​

Monthly Mindset Workshops

Monthly mindset workshops are either delivered by Emma Sills or a Guest Expert and focus on mindset, behaviour change, and personal development to support your overall progress within the programme. Workshops may be delivered live or provided as recorded sessions via the member portal.
Content is educational and reflective in nature and is intended to support awareness, growth, and mindset development. These workshops do not replace therapy, counselling, or other professional mental health support.

​

Live Sessions & Guest Expert Sessions

Any live sessions will be led by Emma Sills and may also be joined by expert coaches and consultants who are specialists in different areas of health. 

The sessions will take place, either directly in the member portal or via Zoom for up to 1 hour. Unless there are unforeseen circumstances, the live sessions will be advertised inside the portal and emailed out to you monthly.

The information and guidance shared will be based on Emma Sills’s experience in coaching and relevant qualifications in Personal Training, Level 4 Certified Nutrition Diploma, NLP Master Practitioner as well as the guest experts’ qualifications in the modality they are sharing their knowledge on.

​

Self-Study

In addition to the programme delivery and live sessions there will be materials provided for self-study. You will be able to access documents and video trainings inside the portal. For best results you should work through the information in your own time. Failure to complete the self-study materials may limit your ability to learn from the tips and guidance shared. 

​

Disclaimers

The aim of the membership is to provide education, guidance, and support in relation to training, nutrition, and mindset to help you work towards your personal health and wellbeing goals. All content is educational in nature and is not intended to replace medical, therapeutic, or clinical advice.
Results will vary from person to person and depend on a number of factors, including individual effort, consistency, health status, and lifestyle. While the strategies, tools, and guidance shared are based on professional experience and best practice, no specific outcomes or results can be guaranteed.

We make no guarantees or claims as to the success of any member. Each individual is unique and their health is unique to them. The aim is that by engaging with the training, guidance, and resources provided, and making use of the full range of support available within the membership, you will gain knowledge, tools, and strategies to support positive changes in your health, fitness, and overall wellbeing.

We are not responsible for any action or inaction which you take as a result of the information within the membership. 

No content in this membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately. 

We ask that all members in the membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the membership.

​

 

Contact and Schedule

It is the intention that the membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible. 

Throughout the membership we will be available by email Monday to Friday between 9am to 5pm via emmasillsfitness@outlook.com and will respond as soon as possible and within 48 hours during the hours stated. 

If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence.

You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

 

Payment Terms

The cost of the membership is set at the time you subscribe. On subscription you will agree to monthly payments via Stripe through MyPYHub which will be taken on the same day each month. 

 

Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found https://www.emmasills.co.uk/privacypolicy.

We utilise Flodesk to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool. 

During the course of the membership you may have access to confidential information, in particular the personal affairs of others on the course. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.  

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.

Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the membership. If you provide or share any information within these sessions about yourself that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initial so that support can still be offered but no personal identifiable information will be captured. 

​

Refunds and Cancellation 

It is our aim that you will be completely happy with the Membership and find educational content, advice and support on your health and form friendships. However, we appreciate that there may come a time when you wish to leave the Membership. 

In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of subscription. Refund requests should be made in writing to emmasillsfitness@outlook.com and a full refund will be provided within 14 working days.

In the event that one or more training sessions have already taken place within the first 14 days following your subscription, you are still entitled to request a refund but the value of the session(s) shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the membership. 

There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.

Should you wish to cancel your membership, you must email emmasillsfitness@outlook.com providing at least 10 days’ notice prior to your next scheduled payment.

We reserve all rights to cancel the programme for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable. 

​

Intellectual Property 

During your time as a member you will be provided with course materials. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.

 

Complaints 

If you have a complaint about the programme this should be made to made in writing to Emma Sills via emmasillsfitness@outlook.com

 

General
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.

Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail. 

We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.

These Terms are governed by English law. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the Membership.